Terms of business
Last updated 1 September 2026. Template placeholder: have this reviewed for your firm before launch.
These terms explain the service we provide. Please read them before we start work, and ask us if anything is unclear.
Our service
We offer mortgages from a comprehensive range of lenders across the market, and we will recommend a mortgage that is suitable for your needs and circumstances after assessing them. We do not offer products that are only available by going direct to a lender.
Our fee
We charge £395 for our advice (£595 for limited-company buy-to-let). The fee is payable on completion of your mortgage. If your application does not complete, no fee is payable.
Commission
We will also receive a commission from the lender when your mortgage completes. We will tell you the amount in writing before you apply.
Regulation
[Firm name] is authorised and regulated by [your regulator], firm reference [000000]. [Registered office address].
[Risk warning — your home may be repossessed if you do not keep up repayments on your mortgage. Use the exact wording required by your regulator.]
Complaints
If you are unhappy with our advice, contact us first. You may then be able to refer your complaint to [your redress scheme]. Write to [email protected] or to 2 Tallow Yard, Walcot Row, Bath ZZ1 4WB.
Cancellation
You may cancel our service at any time before completion without charge.
Wickbourne Mortgage Advice Ltd, registered in England and Wales, company 00000000.